![]() My friends arrived after him and said it was "perfectly clean" and are delighted with this cottage (which is 'lived in', needing a bit of redecorating and not high-end, but it is in a unique location on the island and very good value as we don't charge high-end prices). ![]() I suppose he feels he has a right to complain if he doesn't consider it clean enough to his standards. His idea of cleanliness is not mine or my other guests. He has sent me many emails with photos of things like cobwebs, my freezer with food in it (yes, it's my second home), my under-sink cupboard is "jumbled". This guest has decided not to complain to me until he has vacated the property. ![]() The background is: I am a superhost with almost 80 5* reviews and have had the property concerned for almost a year and have achieved 5* reviews for all of the bookings. ![]() I am literally trembling after a 2nd horrible, offensive, threatening email from a guest's husband who checked out last Saturday. ![]()
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